Veterinary Info

Consumables ordering

Whether you need courier bags, blood tubes, transport media, sample pottles, shipper containers or cover slips, Awanui Veterinary is your ‘one-stop-shop’.

Please note: Consumable ordering is only available for veterinary clinic and industry clients – a trading account with Awanui is required prior to using the online facility. We are unable to supply to the general public. If you do not already have a trading account with us, please call your local laboratory on 0800 474 225 to discuss prior to placing an order.

Register for an online user account
  1. Click on LOGIN or REGISTER HERE
  2. Complete the registration form for a new user account
  3. You will receive a confirmation email with your user name and password.
  4. Follow the instructions in the confirmation email and you’re all set to go.

In the MY ACCOUNT section (can be found in menu bar once you have logged in) you will be able to view all orders placed, manage your shipping address, update your account details and edit your password. 

If you have any issues when trying to access your account, please read the FAQs below before contacting us.

Got issues? Need some help? Check out these FAQs . . .
I can’t remember my username

By default, this is the word(s) before the @ in your email address (all lower case), unless you have selected one yourself or unless the word before the @ is a common one e.g. reception, nurses, info, clinic.

Alternatively, you can log in with the email address used to create your account. Please make sure everything is spelt correctly.

Note: If you attempt to log-in with an invalid username, you will be locked out for a 1-hour period.

If this doesn’t help, email our website administrator and provide the email address used to create the account.

I forgot my password

Hit the LOST YOUR PASSWORD button to reset – this can be done with username or email address. Make sure your password is written down somewhere safe, click the “remember me” box or use a secure third-party software to store your passwords.

I still can’t log in

Most often, this is because you haven’t set up a user account with us yet or you haven’t used your account for some time. Your eResults log-in details won’t work here as they are separate systems.

> If you don’t have an account, simply follow the instructions outlined in “Register for an online user account” and you’ll be sorted in no time.
> If you know you have an account but haven’t used it for a while, it may have timed-out or been deleted. Contact our website administrator with the email address the account was set up with and they will reactivate it or advise other options.

Or you’re possibly using the wrong username or password (see above). Note: If you attempt to log-in with an invalid username, you will be locked out for a 1-hour period.

How do I unlock my account?

You’ve entered the wrong password (several times) or wrong username and are now locked out? Well, you’re not alone, plenty of users seem to do the same thing. 

Online customers are locked out after three failed logins within a 4-hour period.  You will be locked out for 1-hour (we need to do this to keep our site safe from hackers). 

If you would like your account unblocked, please contact our website administrator and provide the username and email address of your account.

How do I tell if I’m already logged in or not?

If you can see MY ACCOUNT in the top menu bar (to the right of the CART icon), you are already logged in and are ready to roll. If you can’t see MY ACCOUNT in the top menu bar, then you’ll need to login in. You can do this from the CART page, or the main Consumables ordering page.

Why didn’t I receive a email confirming my order?

We figure you get enough emails in a day without unnecessary ones! You will not receive a confirmation email for orders placed. All order information can be found in the MY ACCOUNT section of our website. You can find this in the top menu bar when you are logged in to your account.

In the MY ACCOUNT section you will be able to view all orders placed, manage your shipping address, update your account details and edit your password. 

Do you have a consumables pricelist?

No we don’t. All orders need to be placed via our website.

How long do orders take to be filled?

Generally we aim to dispatch all orders received within five working days. However delivery times may vary according to courier workload.

In “My Account” it says my order is on hold, what does this mean?

This is a default setting within our online system and all orders go on “hold” once you’ve created them. We will update this to processing and then complete as we fill your order and get it ready for shipping.

Can I change the details of my order once placed?

Click here to fill out an enquiry form with the full details of your query or the change required and we’ll get back to you as soon as we can. If your order has already been dispatched, we will be unable to make any changes.

Do I have to work at a veterinary clinic to order consumables?

This service is only available to veterinary clients, either from clinics or a related industry.

We do not sell directly to animal owners or the general public. If you are an animal owner/general public and you place an order, you will be advised via email that it cannot be filled and we will delete your user account from our system.

If you do not already have a trading account with us, please call your local laboratory on 0800 474 225 to discuss PRIOR to placing an order.

None of the above answers help?

If these FAQs still don’t sort out your problem simply email our website administrator and we’ll get you sorted (we do need your email address used for the account to sort out any issues).

Need to update or enquire about an order placed?

Please make sure you read through the FAQs above just in case the answer to your question is there.

Click here to fill out an enquiry form with the full details of your query or the change required and we’ll get back to you as soon as we can. If your order has already been dispatched, we will be unable to make any changes.